Dezrez / Rezi Alternative for Viewing Feedback & Vendor Reporting

TL;DR: Dezrez markets its viewing feedback tool as the “Interactive Feedback Workflow” inside its Rezi CRM — an automated SMS feedback form that notifies agents in-dashboard, but with no auto-generated vendor report; agents manually mark feedback as “reported” once they’ve told the vendor themselves. ViewingFeedback collects the same structured feedback and turns it into an actual report — automatically, without needing Dezrez’s CRM underneath it.

Why people look for a Dezrez / Rezi alternative

Dezrez’s Rezi CRM includes an Interactive Feedback Workflow: an automated text message goes out after a viewing with a dynamic form that adapts based on the viewer’s answers (interested viewers get follow-up questions about making an offer). When a response comes in, it triggers a dashboard notification, and agents can view it against the property record.

What it doesn’t appear to include, based on Dezrez’s own product pages, is an auto-generated vendor report. The workflow ends with the agent manually marking feedback as “vendor has been notified” — through either the viewings section or a “requires reporting” queue — after they’ve relayed it themselves, by call or otherwise. The feedback collection is automated; turning that feedback into something the vendor actually sees is still a manual step. That gap is usually what sends agencies looking for an alternative.

Dezrez / Rezi vs ViewingFeedback at a glance

(Dezrez/Rezi feature and pricing details above are based on their public site and content hub as of 2026; always check their current site for the latest, since platforms change.)

Where they differ in practice

The report is the gap. Dezrez’s dynamic, branching feedback form is a genuinely nice piece of UX for collection. But collection isn’t the hard part most agencies struggle with — turning feedback into a vendor update is. Dezrez leaves that step manual: an agent still has to inform the vendor and then clear the item from a dashboard queue. ViewingFeedback’s report builds itself as responses arrive, so there’s no step where it depends on someone remembering to write it up.

Full CRM vs. standalone. The Interactive Feedback Workflow is a feature of the Rezi CRM, not a product on its own — getting it means running Dezrez as your CRM. ViewingFeedback is a single-purpose, self-serve tool you can start using in minutes, alongside whatever CRM you already run.

Pricing and access. Dezrez doesn’t publish pricing; you’ll need to go through a sales conversation. ViewingFeedback is £59/month flat with a 14-day free trial and no card required, so you can see a real report before deciding anything.

Switching cost. Adopting Dezrez for its feedback workflow means migrating your CRM. ViewingFeedback adds to your existing setup — Alto, Reapit, Jupix, Street.co.uk, or Dezrez itself — with nothing to migrate.

Who should switch

If the honest answer to “what happens after a buyer submits feedback” is “someone has to remember to tell the vendor and then update a dashboard,” ViewingFeedback closes that gap directly — the report exists the moment the feedback does, with nothing left for an agent to write up or remember.

Who should stay with (or choose) Dezrez / Rezi

If you’re choosing a CRM from scratch and want feedback collection with a well-designed dynamic form built into the same system as your listings, viewings and matching, Rezi’s Interactive Feedback Workflow is worth having as part of that broader decision — just budget in the manual reporting step it currently leaves to the agent.

Try it before you decide

Start a free 14-day trial — no card, no demo required — and see a real vendor report generate itself after your next viewing.