Feedback before you've left the driveway

Every extra step loses responses

Asking a buyer to download an app to leave feedback on a house they viewed for fifteen minutes is asking a lot — and most won't do it. Every additional step between "viewing ends" and "feedback submitted" costs you completion rate: find the app, create an account, remember a password, come back later. By the time they get around to it, the property's already blurred together with the other three they saw that day.

A link removes every one of those steps. No download, no account, no password to set — just a page that opens in their existing browser.

Sent however you'd already be in touch

WhatsApp, SMS, email, or a QR code left at the property — whichever channel you'd naturally use to follow up. The form is mobile-first and loads in seconds, so a viewer can fill it in from the car outside the property, or the moment they get a text asking how it went.

There's no separate login for viewers to manage and nothing tying the link to a specific device, so it works exactly the same whether it's sent by the negotiator who did the viewing or triggered automatically after it.

Under a minute, by design

Five or six questions, mobile-optimised inputs (tap targets, not tiny checkboxes), and no account creation gate before the form even loads. That's the difference between a 10% completion rate and something people actually finish — which is the entire point of asking in the first place.

In practice: an open day, not a queue

Fifteen people through an open day in ninety minutes doesn't leave time to individually call, email, or corner each viewer for feedback on the way out. A QR code on a stand by the door does the job instead — viewers scan it as they leave, answer five questions on their own phone, and you've got structured feedback from most of the day's footfall without anyone on your team stopping to collect it.

For a single evening viewing, it's the same principle at smaller scale: the negotiator sends the link by WhatsApp on the drive back to the office, and by the time they're at their desk, feedback is often already sitting in the report — no separate task to remember later in the week.

What this replaces

A phone call that has to catch the viewer while it's still fresh (and often doesn't), a generic form link that still asks someone to stop, think, and type from scratch, or feedback that simply doesn't get collected because asking felt like too much friction for a fifteen-minute viewing. Fewer steps between "viewing ends" and "feedback submitted" is the entire difference in completion rate.