Lettings Viewing Feedback Questions to Ask Prospective Tenants

Why the questions matter more than the form itself

A feedback form is only as useful as what it asks. “Any thoughts on the property?” invites a one-line “yeah, nice, thanks” — polite, but useless for figuring out whether the property is close to being let or stuck on something fixable. The questions below are grouped by what they’re actually trying to find out, so you can pick the ones relevant to a given property rather than asking all of them every time.

Property fit

• Did the property meet what you were looking for in terms of size and layout?
• Was there anything about the condition that concerned you?
• How did the outside space (garden, balcony, parking) compare to what you need?

These establish whether the property itself is the issue, separate from price or timing — useful for spotting a fixable condition problem (a tired bathroom, patchy decoration) versus a structural mismatch (wrong number of bedrooms) that no amount of reporting will fix.

Rent and affordability

• Does the rent feel in line with similar properties you’ve viewed recently?
• Were you comparing this against any other properties currently on the market?

This is usually the single most useful pair of questions on a lettings feedback form — rent is the most common blocker between “liked it” and “applied,” and a direct question surfaces it far more reliably than waiting for a viewer to volunteer it unprompted.

Move-in timing

• Does the available move-in date work for your circumstances?
• Are you currently in a position to move quickly if you decided to apply?

Timing mismatches are easy to miss without asking directly — a viewer who loves the property but is tied into a notice period elsewhere isn’t a lost lead, just one on a different timeline, and that’s worth knowing rather than writing them off.

Decision blockers

• Is there anything that would stop you applying for this property?
• What would need to be different for this to be the right fit?

These two open questions catch anything the structured ones above miss — a pet policy issue, parking permit concerns, or something specific to their situation that wouldn’t otherwise surface. They’re deliberately broad because the goal is to catch the unexpected, not to confirm what you already suspect.

Overall impression

• Overall, how would you rate the property? (1–5)
• Would you consider applying for this property?

These two give you the numbers that roll up into the landlord report — an average rating and an application-likelihood percentage — so it’s worth keeping them as fixed, consistent fields across every viewing rather than rewording them property to property.

Keeping the form short

Six to eight questions is a reasonable ceiling for a form completed on a phone straight after a viewing. Longer forms get abandoned partway through, or answered with one-word responses just to get through them — a shorter, well-chosen set of questions consistently gets more thoughtful answers than a long one asked out of thoroughness.

How this compares to the sales-side version

If you’re familiar with viewing feedback questions to ask buyers, the structure here is deliberately similar — the questions just swap “would you consider offering” for “would you consider applying,” and add the move-in timing block, which has no real sales-side equivalent.

Where this fits

For a ready-to-send form built around these questions, see the tenant viewing feedback form. For the full picture on collecting and reporting lettings feedback, see our complete guide to viewing feedback for letting agents.

ViewingFeedback comes with a lettings feedback template built around these questions, so there’s nothing to draft from scratch — just share the link after each viewing.