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Guides, templates and research for estate and letting agents.

Guide

Best Real Estate AI Tools: AI Tools for Real Estate Agents (2026)

Part of AI for Real Estate Agents: A Practical Guide to Using AI in Your Job

AI tools for real estate agents, grouped by the job each one does, with prices checked on the vendors' own pages and a note on who should skip each. One of them is mine, and I'll say which.

September 25, 2026 · 8 min read

Complete Guide

AI for Real Estate Agents: A Practical Guide to Using AI in Your Job

A practical guide to using AI in a real estate agent's day, stage by stage, with prompts you can copy, what to check before you send anything, and the rules to keep in mind. If you want tool recommendations, see the best real estate AI tools.

September 24, 2026 · 9 min read

Complete Guide

Viewing Feedback for Letting Agents: The Complete Guide to Landlord Reporting

Landlords worry differently to vendors — every empty week is a mortgage payment with no rent behind it. This guide covers how to collect tenant viewing feedback, report it to landlords, and have the harder conversations a slow let makes necessary.

August 20, 2026 · 8 min read

Template

Landlord Update Email Template After a Viewing

Part of Viewing Feedback for Letting Agents: The Complete Guide to Landlord Reporting

Four ready-to-send landlord update emails for the situations that come up most — a routine update, a quiet week, a rent objection pattern, and strong interest with no application yet.

August 20, 2026 · 4 min read

Template

Landlord Report Template: What Landlords Actually Want to See

Part of Viewing Feedback for Letting Agents: The Complete Guide to Landlord Reporting

A copy-paste landlord report structure, with a filled-in example — built to answer 'is this close to being let?' in under a minute.

August 20, 2026 · 5 min read

Guide

How to Reduce Landlord Chasing Calls With Better Reporting

Part of Viewing Feedback for Letting Agents: The Complete Guide to Landlord Reporting

A landlord calling to chase an update is a symptom of a reporting gap, made sharper by the fact every void week has a cost they can put a number on.

August 20, 2026 · 4 min read

Template

Lettings Viewing Feedback Questions to Ask Prospective Tenants

Part of Viewing Feedback for Letting Agents: The Complete Guide to Landlord Reporting

A generic 'how was the viewing?' gets a generic answer. These are the specific questions that surface whether rent, timing, or something about the property is the real blocker.

August 20, 2026 · 4 min read

Template

Tenant Viewing Feedback Form: Free Template

Part of Viewing Feedback for Letting Agents: The Complete Guide to Landlord Reporting

A ready-to-use tenant viewing feedback form, built to be completed in under a minute on a phone straight after a viewing — with a filled-in example.

August 20, 2026 · 4 min read

Complete Guide

Best Viewing Feedback Software for Estate & Letting Agents (2026)

If you're comparing viewing feedback software, this guide covers what it actually does, how it differs from a CRM's built-in feedback feature, what it costs, and how to choose between the options.

August 20, 2026 · 7 min read

Guide

How to Communicate With Landlords About Slow Viewings

Part of Viewing Feedback for Letting Agents: The Complete Guide to Landlord Reporting

A slow let rarely goes cold overnight — there are early signs worth watching for, and each one comes with a specific, proactive thing to tell the landlord before they have to ask.

August 20, 2026 · 6 min read

Guide

Viewing Feedback App vs Spreadsheet: Why Agents Are Switching

Part of Best Viewing Feedback Software for Estate & Letting Agents (2026)

A spreadsheet can technically log viewing feedback. It just can't collect it consistently, aggregate it automatically, or turn it into a vendor-ready report without someone doing that work by hand every week.

August 20, 2026 · 4 min read

Guide

Do You Need a Viewing Feedback Tool If You Already Have a CRM?

Part of Best Viewing Feedback Software for Estate & Letting Agents (2026)

A CRM manages your pipeline. A viewing feedback tool does one specific job — collecting and reporting feedback — usually better than a feature bolted onto a bigger platform. Most agencies run both.

August 20, 2026 · 5 min read

Guide

How Much Should Viewing Feedback Software Cost?

Part of Best Viewing Feedback Software for Estate & Letting Agents (2026)

A fair price for viewing feedback software is per-branch, not per-seat, and should include the report-building, not just the form. Here's what to expect and what to question.

August 20, 2026 · 4 min read

Guide

Is Viewing Feedback Software GDPR Compliant? What UK Agents Need to Know

Part of Best Viewing Feedback Software for Estate & Letting Agents (2026)

Viewing feedback is anonymous by default, which gives most tools a genuinely light GDPR footprint — but if you collect contact details via a custom question, the agency remains responsible for a lawful basis.

August 20, 2026 · 4 min read

Landing

Viewing Feedback Software for Independent Estate Agents

Part of Best Viewing Feedback Software for Estate & Letting Agents (2026)

Most viewing feedback software is written with a multi-branch chain in mind. Here's what actually matters if you're a one- or two-person independent agency deciding whether it's worth it.

August 20, 2026 · 4 min read

Comparison

Agent Response Alternatives for Viewing Feedback in 2026

Agent Response is an established name in agency feedback and CRM tooling. If you're looking at alternatives, here's a fair, specific comparison rather than a feature-table takedown.

August 20, 2026 · 4 min read

Comparison

Property Feedback App Alternatives for Estate Agents

A number of property feedback tools ask viewers to use an app. Here's a fair look at what that trade-off buys you, and why a no-app, link-based approach often wins on response rate alone.

August 20, 2026 · 4 min read

Complete Guide

Viewing Feedback for Estate Agents: The Complete Guide

Viewing feedback is the structured record of what a buyer thought after a viewing — what they liked, what put them off, and whether they would offer. Collected consistently and reported back to the vendor, it replaces the awkward "how did it go?" call with a clear, professional update.

August 04, 2026 · 13 min read

Comparison

Street.co.uk Alternative for Viewing Feedback & Vendor Reporting

Street.co.uk bundles a strong AI feedback and reporting feature into a full CRM. ViewingFeedback does the same core job as one focused, self-serve tool — no CRM migration required.

August 04, 2026 · 4 min read

Comparison

Dezrez / Rezi Alternative for Viewing Feedback & Vendor Reporting

Dezrez's Rezi CRM automates feedback collection but leaves vendor reporting manual. ViewingFeedback automates both — as a standalone tool, no CRM migration required.

August 04, 2026 · 5 min read

Guide

'Report Sent' Isn't the Metric. Vendors Actually Reading It Is.

Every estate agent tracks whether a vendor report was sent. The number that actually predicts a happy vendor is whether they come back and read it — more than once.

August 03, 2026 · 3 min read

Guide

How to Handle a Vendor Who Complains About Lack of Updates

Part of Vendor Communication & Reporting: The Complete Guide for Estate Agents

A vendor complaint about communication is a fixable trust problem, not a lost cause — here's how to respond, close the gap, and prevent it recurring.

July 17, 2026 · 6 min read

Guide

5 Signs a Listing Is Going Cold — and What to Tell Your Vendor

Part of Vendor Communication & Reporting: The Complete Guide for Estate Agents

A listing going cold rarely happens overnight — there are early signs worth watching for, and each one comes with a specific, proactive thing to tell the vendor.

July 16, 2026 · 5 min read

Guide

How Often Should You Update a Vendor During a Sale?

Part of Vendor Communication & Reporting: The Complete Guide for Estate Agents

Weekly, or after every 3-4 viewings, is a reasonable default — here's when to update more often, when less is fine, and why consistency matters more than the exact interval.

July 15, 2026 · 4 min read

Guide

Stop the "How Did the Viewing Go?" Calls: A Better Way to Update Vendors

Part of Vendor Communication & Reporting: The Complete Guide for Estate Agents

A vendor calling to ask how a viewing went is a symptom of a reporting gap, not a vendor being demanding. Close the gap and the calls mostly stop on their own.

July 14, 2026 · 4 min read

Guide

How to Tell a Vendor Their Asking Price Is Too High

Part of Vendor Communication & Reporting: The Complete Guide for Estate Agents

The price conversation is easier when it's backed by a pattern of feedback rather than a hunch — here's when to raise it, what to say, and how to handle pushback.

July 13, 2026 · 7 min read

Guide

How to Present Viewing Feedback to a Vendor (Without the Awkward Call)

Part of Vendor Communication & Reporting: The Complete Guide for Estate Agents

The awkward part of a vendor call is usually not knowing how to frame mixed or negative feedback. Leading with data, not an apology, fixes most of that.

July 12, 2026 · 6 min read

Template

Vendor Report Template: What to Include and How Often to Send It

Part of Vendor Communication & Reporting: The Complete Guide for Estate Agents

A copy-paste vendor report structure, with a filled-in example — built to be read in under a minute and to give the vendor something they can actually act on.

July 11, 2026 · 5 min read

Template

How to Write a Vendor Update Email After a Viewing (+ Free Template)

Part of Vendor Communication & Reporting: The Complete Guide for Estate Agents

Four ready-to-send vendor update emails, for the four situations that come up most — a routine update, a quiet week, a price objection pattern, and strong interest with no offer yet.

July 10, 2026 · 5 min read

Guide

Anonymous Viewing Feedback: Pros, Cons and Best Practice

Part of Viewing Feedback for Estate Agents: The Complete Guide

Anonymous feedback gets more honest answers on the questions that matter most — here's when that's worth it, when it isn't, and how to handle it well.

July 09, 2026 · 5 min read

Complete Guide

Vendor Communication & Reporting: The Complete Guide for Estate Agents

Vendor communication is what turns viewings into a sale — not because updates change the property, but because a vendor who feels informed trusts the agency handling it. This guide covers how often to update, what a good report includes, and how to have the harder conversations feedback makes possible.

July 09, 2026 · 7 min read

Guide

QR Code Viewing Feedback: How It Works and Why Agents Use It

Part of Viewing Feedback for Estate Agents: The Complete Guide

A QR code left at the property lets viewers give feedback on the spot, from their own phone, without you needing their number or email first.

July 08, 2026 · 5 min read

Guide

What to Do When You Can't Get Viewing Feedback

Part of Viewing Feedback for Estate Agents: The Complete Guide

When a viewer won't respond, here's how to report that honestly to a vendor, and what (if anything) it's worth changing about your process.

July 07, 2026 · 6 min read

Guide

How Long Should You Wait for Viewing Feedback?

Part of Viewing Feedback for Estate Agents: The Complete Guide

A same-day request, one follow-up after 24-48 hours, then stop — here's the reasoning, and what to do if feedback genuinely never comes.

July 06, 2026 · 5 min read

Guide

How to Get Viewing Feedback From Buyers Every Time

Part of Viewing Feedback for Estate Agents: The Complete Guide

The practical habits and process changes that raise viewing feedback response rates — not just better questions, but better timing, framing, and follow-up.

July 05, 2026 · 8 min read

Template

Viewing Feedback Text Message Templates (WhatsApp & SMS)

Part of Viewing Feedback for Estate Agents: The Complete Guide

Copy-paste WhatsApp and SMS wording for requesting viewing feedback — shorter than email, and usually read within minutes.

July 04, 2026 · 5 min read

Template

Viewing Feedback Email Template You Can Copy and Send Today

Part of Viewing Feedback for Estate Agents: The Complete Guide

A ready-to-send email for requesting viewing feedback — plus a second version for reporting feedback back to the vendor.

July 03, 2026 · 5 min read

Template

Free Viewing Feedback Form Template for Estate Agents (UK)

Part of Viewing Feedback for Estate Agents: The Complete Guide

A copy-paste viewing feedback form — five questions, in the right order, ready to turn into a Google Form, PDF, or a link you send after every viewing.

July 02, 2026 · 6 min read

Template

35 Viewing Feedback Questions to Ask Buyers (Free Template)

Part of Viewing Feedback for Estate Agents: The Complete Guide

A ready-to-use set of 35 viewing feedback questions, grouped by what they're actually for — so you can pick a short core set or use the full list for a more detailed report.

July 01, 2026 · 7 min read

Guide

What Is Viewing Feedback? A Guide for Estate Agents

Part of Viewing Feedback for Estate Agents: The Complete Guide

Viewing feedback is the record of what a buyer or tenant thought after a property viewing — captured through a short set of questions rather than a casual chat, and reported back to whoever's waiting on it.

June 30, 2026 · 7 min read